Last Updated : 22 September 2026
PINKZERA respects your privacy. This Privacy Policy explains how we collect, use, share and retain personal information when you visit pinkzera.com, purchase our products or contact us.
PINKZERA is a sole proprietorship owned and operated by Narayani Gadri, located at House No. 84, Gadri Khera, Block Mandal, District Bhilwara, Rajasthan 311403, India.
In this policy, “PINKZERA”, “we”, “us” and “our” refer to this business.
1. Information we collect
Depending on how you interact with us, we collect the information needed to provide the relevant service, including:
- Contact information: Your name, email address and mobile number.
- Order information: Billing and delivery addresses, products purchased, order value, payment status and transaction references.
- Account information: If customer accounts are available and you create one, the account and address details you supply.
- Customer support information: Messages, enquiries, return requests, complaints and photographs or other evidence you provide.
- Refund information: For an online refund of a cash-on-delivery order, the recipient name and bank account details or UPI ID needed for the selected transfer method.
We also receive payment confirmations and delivery or return updates from providers handling your order.
Please avoid sending unrelated personal information or identity documents when contacting customer support.
2. How we use your information
We use personal information to:
- Process orders, confirm payments and deliver products.
- Send order confirmations, delivery updates and other service communications.
- Respond to enquiries and resolve complaints.
- Handle cancellations, returns and refunds.
- Manage customer accounts, where available.
- Investigate suspected fraud, misuse or security concerns.
- Maintain records required for accounting, legal obligations and disputes.
You may choose not to provide information. However, we may be unable to complete an order, refund or other service that requires it.
Order and refund communications are separate from promotional messages.
3. Payments and COD refunds
Razorpay is our planned provider for prepaid payments. Once activated, payments will be processed through its payment interface. Available payment methods will be displayed at checkout.
PINKZERA receives transaction information needed to confirm payments, manage orders and process refunds. Razorpay and the relevant banks or payment providers handle information under their applicable privacy notices.
You can read Razorpay’s Privacy Policy for information about its practices.
For COD refunds, we use the necessary recipient and transfer details to verify and make the refund through the selected bank or payment service.
Our support team does not require your OTP, UPI PIN, card security code or banking password to issue a refund.
4. Service providers and information sharing
Our website uses WordPress and WooCommerce to manage shopping, orders and customer records.
We share relevant information with providers involved in delivering the service you request:
- Delivery: Delhivery receives the recipient’s name, contact number, address and necessary shipment or COD information. Return arrangements may require pickup details.
- Payments and refunds: Payment providers and banks process the transaction or recipient information needed to complete payments and refunds.
- Communications: Messages sent through email or WhatsApp pass through those services.
- Website operations: Hosting and connected services process information needed to perform their respective functions.
We may disclose information when required by law or where lawfully necessary to handle fraud, security incidents or disputes.
[COMPLETE BEFORE PUBLICATION: Identify the hosting company, email provider and other services receiving customer data. Describe their functions and confirm whether any processing occurs outside India.]
5. Cookies and technical information
Cookies are small files stored by your browser. Depending on the features enabled, our store may use cookies or similar technologies to maintain shopping carts, support checkout and manage account sessions.
You can restrict or delete cookies through your browser settings. Blocking essential cookies may affect website functions.
[COMPLETE BEFORE PUBLICATION: Describe the actual cookies, technical logs, analytics and advertising tools used. Identify their purposes, retention periods and customer controls. Confirm explicitly if no optional tracking is used.]
6. Promotional communications
[COMPLETE BEFORE PUBLICATION: Confirm whether PINKZERA will send promotional emails, SMS or WhatsApp messages. If so, explain how customers subscribe, withdraw consent or unsubscribe, and identify the sending service. If promotions will not be sent at launch, state that instead.]
7. Information security
We limit access to customer information to staff who need it for their work.
[COMPLETE BEFORE PUBLICATION: Describe the security safeguards actually implemented, including whether two-factor login and protected backups are enabled.]
No online system can guarantee complete security. If you suspect unauthorised use of your information in connection with PINKZERA, please contact our privacy contact below.
8. How long we keep information
We retain personal information for the purposes described in this policy and applicable legal recordkeeping or dispute requirements. Different categories of information may require different retention periods.
Deleting an account or requesting deletion of correspondence does not automatically remove transaction records that we must retain.
[COMPLETE BEFORE PUBLICATION: Specify retention periods or clear deletion rules for orders and invoices, customer accounts, returns and support records, COD refund details, technical logs, backups and any marketing records. Describe how information is deleted or anonymised.]
9. Your choices and privacy requests
You may contact us to:
- Ask about the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Withdraw consent previously given.
- Raise a concern about how your information is handled.
Send your request to wecare@pinkzera.com, marked for Mahaveer Gadri. Describe the information or activity concerned.
We may request proportionate information to verify your identity before acting. We will explain how we can address your request under applicable law and identify any information we must retain.
Withdrawing consent may affect a service that requires the information. It does not remove information we are legally required to retain.
We will address privacy grievances as soon as reasonably possible and within one month of receiving them.
10. Children
Our store is intended for adult purchasers. If you believe a child has supplied personal information without appropriate authority, contact us so we can assess and address the matter.
11. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, data practices or applicable requirements. Updates will be published on this page with a revised effective date.
Where a change introduces a material new purpose for using personal information, we will communicate it and obtain any required consent before beginning that processing.
12. Contact us
For privacy questions, requests or complaints, contact:
Privacy and grievance contact: Mahaveer Gadri
Phone: +91 9602913824
Email: wecare@pinkzera.com — please mark your message for Mahaveer Gadri
Business: PINKZERA
Proprietor: Narayani Gadri
Address: House No. 84, Gadri Khera, Block Mandal, District Bhilwara, Rajasthan 311403, India
Customer support phone and WhatsApp: +91 9352166207
Support days: Monday to Saturday
Website: pinkzera.com