We usually dispatch ready-stock orders within 1–2 business days after order confirmation and, for prepaid orders, payment confirmation. Delivery is estimated within 5–7 business days after dispatch, depending on your location.

For planning, allow approximately 6–9 business days in total. Our business days are Monday to Saturday, excluding Sundays. Courier disruptions or public holidays may affect delivery estimates.

Yes, you may request a cancellation or modification before the order is dispatched.

Please contact us as quickly as possible and share:

• Your order number
• Registered phone number
• The change or cancellation required

Once an order has been handed over to the courier, it may no longer be possible to cancel or change it.

After dispatch, we’ll share your shipment’s tracking details when available from our delivery partner. You can use them to check your parcel’s progress through Delhivery tracking.

If delivery is overdue, tracking is unclear, or the parcel shows “delivered” but hasn’t reached you, contact us with your order number and tracking details. We’ll investigate with the courier and help resolve the issue.

Delivery within India is free. We offer prepaid payment options and cash on delivery, subject to availability at your PIN code.

COD carries an additional ₹300 charge per order, shown before you confirm your purchase. You can avoid this COD charge by choosing an available prepaid payment option at checkout.

We currently deliver within India only.

Start with the individual product page for the saree’s fabric, measurements, included items and care instructions. A blouse piece or stitched blouse is included only when the description specifically says so. Styling accessories are also included only if listed.

Lighting and screen settings can cause small colour differences. A substantially different colour or product should be reported to us.

If a detail is unclear before ordering, send us the product name or link so we can clarify it.

You can cancel before dispatch without a cancellation charge. Send your order number and request by email or WhatsApp as soon as possible. Cancellation eligibility is assessed when your request reaches us.

For address corrections, contact us promptly. Changes after dispatch depend on the courier’s ability to update the shipment.

For an eligible prepaid cancellation, we initiate the refund within [CONFIRM NUMBER] business days after cancellation confirmation. Bank processing time is separate.

Yes, you can request an ordinary return within 3 business days after delivery, provided the saree is unused, unwashed, unaltered and in its original condition, with attached tags and all supplied items.

Send us your order number and return request within that window. The parcel does not need to reach us within those three days.

Approved return shipping is free. We’ll provide pickup or return instructions.

Exchange availability: [CONFIRM whether exchanges are offered. If offered, add the deadline, eligibility, stock conditions, shipping charges and price-difference arrangements.]

We’ll help you put it right. Contact us promptly with your order number, a short description of the issue and photographs where available.

An unboxing video can help, but it is not mandatory or the only acceptable evidence.

We’ll assess the issue and arrange the appropriate refund, agreed replacement or other remedy without charging return shipping. Your rights concerning faulty or incorrectly supplied goods are not limited by the ordinary three-business-day return window.

For an approved return, we initiate your refund within 4–5 business days after receiving the saree. Inspection is included in that period, and we’ll notify you once the refund has been initiated.

• Prepaid orders: The refund goes to the original payment method.

• COD orders: The refund is made by online transfer using verified recipient details.

For payments processed through Razorpay, normal refunds may take an additional 7–10 bank or payment-provider working days to appear, depending on the payment method and bank.

For ordinary returns, we refund the price paid for the returned saree. The ₹300 COD fee is [CONFIRM: refunded / retained]. Where a full refund is due for a faulty or incorrectly supplied order, applicable charges paid for that failed supply are included.

If the advised processing period has passed, contact us with your order number and refund reference, if available.

Contact our team

WhatsApp / Phone: +91 9352166207
Email: wecare@pinkzera.com
Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

For faster assistance, include your order number—or the product link for a purchase enquiry—and a brief description of what you need.

We will never ask for your OTP, UPI PIN, banking password or card security code to issue a refund.