Last Upate: 22 September 2026
This policy explains shipping charges, dispatch times and delivery arrangements for orders placed on pinkzera.com, operated by PINKZERA, a sole proprietorship owned by Narayani Gadri.
1. Delivery Locations
We deliver ready-stock sarees within India only, through our delivery partner, Delhivery.
Delivery and cash-on-delivery availability depend on courier serviceability at your PIN code. If we cannot fulfil an order at your address, we will contact you and arrange cancellation and a refund of any amount paid for the unfulfilled order.
2. Shipping Charges
Shipping is free for orders delivered within India.
For cash-on-delivery orders, a separate ₹300 COD charge per order applies. This is a payment-handling charge, separate from shipping, and will be displayed in the order total before you confirm your purchase.
3. Dispatch and Delivery Estimates
| Stage | Estimated time |
|---|---|
| Order dispatch | Within 1–2 business days after order confirmation and, for prepaid orders, payment confirmation |
| Delivery | Within 5–7 business days after dispatch, depending on the destination |
For these estimates, business days mean Monday to Saturday, excluding Sundays.
The delivery period starts after dispatch and is additional to the order-processing period. These are estimates; actual delivery may be affected by destination, courier disruptions, public holidays, weather or other circumstances affecting transportation.
We will communicate material delays when known. A revised estimate does not remove any cancellation, refund or other remedy available under applicable law.
4. Order Tracking
Once your order has been dispatched, we will share the shipment’s tracking details when available from our delivery partner.
If tracking information is unavailable, unclear or shows an unexpected delay, contact our support team with your order number. We will help check the shipment’s status.
5. Delivery Address and Changes
Please provide a complete delivery address, including your house or building number, locality, city, state, PIN code and a working contact number.
If you notice an error, contact us promptly. We will check whether the address can be corrected before dispatch. Changes after dispatch depend on the courier’s ability to update or redirect the shipment.
If a delivery attempt is unsuccessful because the address is incomplete or the recipient is unavailable, contact us so we can coordinate with the courier and explain the available next steps.
6. Delayed, Lost or Undelivered Orders
Contact us if:
- Your order has not arrived within the estimated delivery period.
- Tracking shows the parcel as delivered, but you have not received it.
- The parcel appears lost or its delivery status cannot be clarified.
We will investigate with the delivery partner and arrange an appropriate resolution. Handing a parcel to the courier does not end our responsibility for addressing an undelivered order.
If we cannot fulfil the delivery, we will arrange the appropriate refund or, with your agreement and subject to stock availability, a replacement.
Your rights concerning qualifying late delivery or non-delivery remain protected under applicable law.
7. Damaged Parcels or Incorrect Items
If your parcel or saree arrives damaged, appears tampered with, contains an incorrect item or has an item missing, contact us promptly with your order number and a description of the issue.
Photographs of the product and packaging may help our review. An unboxing video is not mandatory or the only acceptable evidence of a genuine complaint.
Accepting a parcel does not, by itself, remove your rights concerning damage, defects or an incorrect product.
Please refer to our Return, Exchange and Refund Policy for the process and applicable remedies.
8. Cancellations and Return Shipping
You may request cancellation before dispatch under our Cancellation Policy. Contact our support team promptly with your order number.
Approved return shipping is free. Please contact us before arranging your own return courier so we can provide pickup instructions or agree on the return method and any reimbursement.
Return eligibility and refund arrangements are explained in our Return, Exchange and Refund Policy.
9. Contact Us
For shipping, tracking or delivery assistance:
PINKZERA
Proprietor: Narayani Gadari
House No. 84, Gadri Khera, Block Mandal,
District Bhilwara, Rajasthan 311403, India
Email: wecare@pinkzera.com
Phone / WhatsApp: +91 9352166207
Customer Support Hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.
For escalated complaints:
Grievance Officer: Mahaveer Gadri
Phone: +91 9602913824
Email: wecare@pinkzera.com, marked for Mahaveer Gadri.
Nothing in this policy limits any right or remedy available under applicable consumer protection law.