Last Update : 22 September 2026
This policy explains how to cancel an order placed on pinkzera.com and how refunds for cancelled orders are handled.
PINKZERA is a sole proprietorship owned and operated by Narayani Gadri.
1. Cancellation before dispatch
You may cancel your order before it is dispatched.
We assess eligibility based on whether the order had been dispatched when we received your cancellation request. Our team will check the order status and confirm the outcome.
There is no cancellation charge for an eligible cancellation before dispatch.
2. How to request cancellation
Contact our support team as soon as possible through:
- Email: wecare@pinkzera.com
- Phone or WhatsApp: +91 9352166207
Please provide your order number and the email address or mobile number used when placing the order so we can identify it.
For email requests, use the subject line: Cancellation Request — [Your Order Number].
We will confirm the cancellation or explain if the order has already been dispatched.
Support days: Monday to Saturday.
3. Cancellation after dispatch
Once an order has been dispatched, our standard cancellation-before-dispatch process no longer applies. Please contact us for assistance and follow the applicable return and refund process.
For ordinary returns, customers must submit their request within 3 business days after delivery, subject to the return conditions described in our return and refund policy.
This dispatch cutoff does not remove any cancellation, refund or other remedy available under applicable law, including remedies for non-delivery, qualifying delays or incorrectly supplied goods.
4. Refunds for prepaid cancellations
For an eligible prepaid cancellation before dispatch, we will refund the full amount paid for the cancelled order without deducting a cancellation fee.
We will initiate the refund within [INSERT NUMBER] business days after confirming the cancellation.
For this refund-initiation period, business days are Monday to Saturday, excluding Sundays.
Refunds are sent to the original payment method through the relevant payment provider. We will notify you once the refund has been initiated.
The date the refund reaches your account may be later than the initiation date. For payments processed through Razorpay, normal refunds may take approximately 7–10 bank or payment-provider working days after initiation, depending on the payment method and bank. Their working-day calendar may differ from PINKZERA’s business days.
If the advised period has passed, contact us with your order number so we can help trace the refund.
5. Cancellation of COD orders
For an eligible cash-on-delivery cancellation before dispatch, neither the order amount nor the ₹300 COD charge is payable.
Where no payment has been collected, no refund is required. If any amount has already been collected for the cancelled order, we will arrange its refund under the cancellation-refund timeline above.
This section concerns cancellations before dispatch. The treatment of COD charges following delivery is governed by the applicable return and refund terms.
6. Cancellation by PINKZERA
We may need to cancel an order that we cannot fulfil because of unavailable stock, an unserviceable delivery address, an unresolved payment problem or a genuine listing error identified before order acceptance.
We will inform you of the reason and refund any amount paid for the cancelled order within the cancellation-refund timeline stated above.
We will not substitute another product or increase an accepted order’s price without your agreement.
7. Refund security
Our support team does not require your OTP, UPI PIN, card security code or banking password to process a cancellation or refund.
If you receive a suspicious refund-related message claiming to be from PINKZERA, verify it through our official contact details below.
8. Contact and assistance
Business: PINKZERA
Proprietor: Narayani Gadri
Email: wecare@pinkzera.com
Phone and WhatsApp: +91 9352166207
Support days: Monday to Saturday
Business address:
House No. 84, Gadri Khera, Block Mandal, District Bhilwara, Rajasthan 311403, India.
For an unresolved concern, contact Mahaveer Gadri on +91 9602913824, or email wecare@pinkzera.com and mark the message for his attention.
Nothing in this policy restricts your rights under applicable consumer protection law.