Effective date: 22 September 2026
These Terms and Conditions govern purchases from PINKZERA through pinkzera.com. Please read them together with our Privacy Policy, Shipping and Delivery Policy, and Cancellation, Returns and Refund Policy before placing an order.
By placing an order, you agree to the terms disclosed to you at checkout. Nothing in these terms limits rights available to you under applicable consumer protection law.
1. About PINKZERA
PINKZERA is a sole proprietorship owned and operated by Narayani Gadri.
Business address: House No. 84, Gadri Khera, Block Mandal, District Bhilwara, Rajasthan 311403, India
Website: pinkzera.com
Customer support email: wecare@pinkzera.com
Phone and WhatsApp: +91 9352166207
Support days: Monday to Saturday
We sell ready-stock sarees for delivery within India.
2. Eligibility and customer information
Purchases must be made by a person aged 18 or above who is legally capable of entering into a contract. Purchases for a minor must be made by their parent or legal guardian.
Please provide accurate contact, billing and delivery information, and use only payment methods you are authorised to use. Contact us promptly if your order details need correction.
3. Products and descriptions
Please review the product description, photographs, fabric details, care instructions and stated inclusions before purchasing. Accessories shown in photographs are included only where the product description expressly says so.
Screen settings and lighting may affect how colours appear. This does not excuse supplying a product that is materially different from its description.
Any relevant handmade variation will be described for the particular product. Product availability is subject to stock.
4. Prices and charges
Prices are displayed in Indian rupees (INR). The total payable amount, including applicable taxes and additional charges, will be disclosed before you confirm your order.
- Delivery within India is free.
- Cash-on-delivery orders carry an additional ₹300 COD charge.
- The COD charge is separate from the delivery charge.
[COMPLETE BEFORE PUBLICATION: Insert the GST registration and invoice wording confirmed by your chartered accountant, including the GSTIN if applicable.]
Price changes apply to future purchases. We will not increase the price of an accepted order without your agreement.
5. Order acknowledgement and acceptance
An automated order acknowledgement confirms that we have received your order. We accept the order when we send a dispatch confirmation.
If we cannot fulfil an order because of unavailable stock, an unserviceable address, a genuine listing error or a payment problem, we will notify you and arrange the appropriate cancellation and refund.
We will not substitute a different product without your agreement. Any payment received for an order we cancel will be refunded under the cancellation-refund process below.
6. Payments
We offer prepaid payments and cash on delivery, subject to the options available at checkout and delivery serviceability.
Razorpay is our planned prepaid payment provider and will process payments once that facility is activated. Payment availability depends on the methods actually displayed at checkout.
PINKZERA remains responsible for its products, order fulfilment, customer service and applicable refunds.
If money is debited but your order is not confirmed, contact us with the transaction reference so we can investigate.
Our support team will never ask you to disclose your OTP, UPI PIN, card security code or banking password.
7. Shipping and delivery
Our delivery partner is Delhivery.
- Dispatch estimate: 1–2 business days after order confirmation and, for prepaid orders, payment confirmation.
- Delivery estimate: 5–7 business days after dispatch, depending on the destination.
- Business days: Monday to Saturday; Sundays are excluded.
These are estimates. We will communicate material delays when known and assist with lost, undelivered or incorrectly marked-delivered parcels. A delay notice does not remove any remedy available under applicable law.
Please refer to our Shipping and Delivery Policy for further details.
8. Cancellation before dispatch
You may cancel an order before dispatch by emailing wecare@pinkzera.com or contacting us by phone or WhatsApp on +91 9352166207. Include your order number.
We will confirm the order’s dispatch status and whether cancellation can be processed. There is no cancellation charge for an eligible cancellation before dispatch.
For a prepaid cancellation, we will initiate the refund within [INSERT NUMBER] business days after cancellation confirmation.
After dispatch, our return process applies, together with any rights available under law.
9. Returns and exchanges
For an ordinary change-of-mind return, submit your request within 3 business days after delivery.
This is the deadline to request a return; the parcel does not need to reach us within those three business days. A timely request remains valid while the authorised return is being arranged.
For an ordinary return, the saree must be unused, unwashed, unaltered and in its original condition, with attached tags and the items originally supplied. Please retain the packaging where reasonably possible.
Approved return shipping is free. Contact us before booking a courier so we can arrange pickup or agree on the return method and reimbursement.
For an approved ordinary return, we refund the price paid for the returned saree.
[COMPLETE BEFORE PUBLICATION: State whether the ₹300 COD charge is refunded or retained on an ordinary change-of-mind return.]
[COMPLETE BEFORE PUBLICATION: Confirm whether exchanges are offered or whether customers must return for a refund and place a new order. If exchanges are offered, specify their conditions, charges and treatment of price differences.]
The detailed process is set out in our Cancellation, Returns and Refund Policy.
10. Damaged, defective or incorrect products
Contact us promptly if your order is damaged, defective, incorrect or materially different from its description. Include your order number and photographs or other available evidence where helpful. An unboxing video is not the only way to establish a genuine complaint.
The ordinary three-business-day return window and unused-condition requirements do not remove your statutory remedies for faulty or incorrectly supplied goods.
We will assess the complaint and arrange the appropriate refund, replacement or other remedy under applicable law, without charging return shipping. Any replacement is subject to suitable stock and your agreement.
Where a full refund is required because we failed to supply the correct, conforming product, it includes applicable charges paid for that failed supply.
11. Refund processing
For an approved return, we will initiate the refund within 4–5 business days after receiving the returned saree. Inspection is included in this period and will not restart it.
- Prepaid orders: Refunds are sent to the original payment method.
- COD orders: Refunds are made by online transfer using the verified recipient details you provide.
We will notify you when the refund is initiated. The date the money reaches your account may be later because banks and payment providers have separate processing timelines.
For payments processed through Razorpay, normal refunds may take approximately 7–10 bank or payment-provider working days after initiation, depending on the payment method and bank. Their working-day calendar may differ from our Monday-to-Saturday schedule.
Contact us if the advised period has passed so we can help trace the refund.
12. Website use and intellectual property
You may use our website to browse and shop lawfully. You must not submit fraudulent orders, impersonate another person, attempt unauthorised access or interfere with website security.
Our branding, photographs, text and other website materials belong to PINKZERA or their respective rights holders. Commercial reuse requires permission from the relevant rights holder, except where permitted by law.
13. Personal information
Our Privacy Policy explains how we handle personal information in connection with browsing, orders, payments, delivery, returns and customer support. Please read it before submitting personal information.
14. Complaints and grievance redressal
For routine order assistance, contact:
Email: wecare@pinkzera.com
Phone and WhatsApp: +91 9352166207
For an unresolved complaint, contact:
Grievance contact: Mahaveer Gadri
Phone: +91 9602913824
Email: wecare@pinkzera.com — mark the message for Mahaveer Gadri
Address: House No. 84, Gadri Khera, Block Mandal, District Bhilwara, Rajasthan 311403, India
Please include your order number, a description of the issue and the resolution requested.
We will acknowledge consumer complaints within 48 hours of receipt and redress them within one month of receipt, or sooner where an applicable legal or payment-provider requirement sets a shorter deadline.
This process does not prevent you from approaching a competent consumer commission, regulator or court.
15. Applicable law and consumer rights
These terms are governed by Indian law. Disputes may be brought before the courts or consumer commissions having jurisdiction under applicable law.
Nothing in these terms excludes or restricts any consumer right, remedy or liability that cannot lawfully be excluded.
16. Changes to these terms
We may update these terms and publish the revised version with an updated effective date.
The terms disclosed when your order was placed will continue to apply to that order, unless a change is required by law or expressly agreed with you.